Privacy Policy

Last Updated: 06/05/2026

1. Introduction

Clarke Electrical Group is committed to protecting your privacy. This policy outlines how we collect, hold, use, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information necessary for providing electrical services, including:

Name, address, email address, and phone number.
Site address for electrical installations or repairs.
Licence details (if necessary, for compliance).
Payment and billing information.

3. How We Collect Information

We collect information directly from you (via phone, email, website, or in person) or from authorised third parties (e.g., builders or property managers).

4. Why We Collect Information

We collect, use, and disclose your personal information for purposes including:

Providing electrical services and issuing certificates of compliance.
Processing payments and invoicing.
Communicating with you regarding quotes and service updates.
Marketing (if you have consented).

5. Disclosure of Information

We do not sell your personal information. We may disclose your information to:

Subcontractors or employees involved in providing your service.
Regulatory bodies (e.g., Fair Trading NSW) for compliance purposes.
Our professional advisors (accountants, insurers).

6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage of physical documents and password-protected electronic systems.

7. Access and Correction

You have the right to request access to or correction of your personal information held by us. Please contact us using the details below.

8. Complaints

If you believe your privacy has been breached, please contact us. If you are unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any questions about this Privacy Policy, please contact:

Clarke Electrical Group

clarkeelectricalgroup@hotmail.com

0434221317